Pre-check-in flows typically help the practitioner to gather the information that helps to prepare for the appointment and spend time with a patient very efficiently.
Depending on the practitioner's specialization, patient demographics, background diseases, and other related health profile data, different types of information might be required to provide.
If the customization is not supported by the system (you can’t add your requirements, adjust the questions, etc), your staff will highly likely spend this time with the patient when he is already in the facility (before or during the appointment).
These are the main practical issues our customers faced. We learned the lesson and covered all these issues in the Beda EMR scheduling module. Learn more about it at beda.software/emr
What are the main issues you have faced with the appointment booking systems?